Product Procurement Information
We are proud to be a One-Stop Shop and the only Company that offers a special product sourcing and procurement model that supports our Client's choice and control.
Choice and Control
To ensure that the correct items are provided - and to avoid any confusion - we will require the Client or their Representatives to:
a) Please provide us with specific / direct links to the products requested/required, or;
b) Please provide us with approval to source and supply the most suitable products to the items requested (including potential substitutes)
Lead Times
As these products are non-stock items - sourced specially for you and/or the Client - they will be subject to some delays.
To ensure that all items are supplied as fast as possible, we follow strict procedures:
- Products will be dispatched as soon as they're available
- This may lead to multiple deliveries
- This may lead to deliveries directly from our Suppliers (to minimise handling and ensure lowest possible cost to our Clients)
Sourced Product Lead Times and Possible Delays
Please allow a minimum of 5-10 working days for the dispatch of your special items.
Special items are subject to availability and we will endeavor to communicate any delays as soon as possible. Please note that we also rely on communication from our Suppliers.
Separate Invoices (to Avoid Delays)
If your order includes Special Order Items (SOI) as well as Stock Items, we will invoice these items separately; i.e. one invoice for stock items and separate invoice for Special Order Items (SOI).
This is to ensure that your stock items are not delayed and you receive your products as fast as possible.
Quotes
We are happy and able to provide quotes when required.
Any prices quoted are only valid for 7 days from the date of invoice.
Freight Charges
As we look to ensure the fastest possible delivery, multiple freight charges may be incurred.
Please contact us if you have any queries regarding freight.
We do not hide the cost of freight (from the Supplier to us) within the product. As such, this may lead to multiple 'FREIGHT' costs on your invoice. This is simply the cost charged by the Supplier(s) to ship your products to us.
Please contact us if you have any questions regarding freight charges.
Returns, Refunds & Cancellations
Due to the nature of non-stock and special order (sourced) products, we operate under a strict no cancellations, no returns, and no refunds policy.
Our team takes great care to ensure your requirements are met with precision and accuracy. To avoid any issues or delays, we require that all details provided when requesting sourced or non-stock items are thorough, accurate, and final prior to order placement.
To assist in this process, we recommend—and may require—supporting information such as product imagery, product codes, or other relevant specifications to confirm the exact product(s) being requested.
It is the customer’s sole responsibility to ensure that all information supplied for sourcing is complete, correct, and accurate at the time of order. We will not be held liable for any errors, inaccuracies, or omissions in the information provided by the customer, nor for any change of mind once an order has been confirmed. All sourced and special order items are considered final sale.
Receipt and Delivery
Final receipt of your products/delivery is the responsibility of the Client. We kindly request that if you have not received your order, please let us know in a timely manner and we will happily follow up if there are any issues:
E-mail: sales@incontinenceproducts.com.au
Phone: 02 9531 2011
