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Product Procurement Information

We are proud to be a One-Stop Shop and the only Company that offers a sourcing and procurement model that supports our in-stock (on the shelf) range.

As the products are non-stock items and are sourced specially for you and/or the Client they will naturally be subject to some delays.

To ensure that all items are supplied as soon as possible we follow some strict guidelines:

- Products will be dispatched as soon as they're available
- This may lead to multiple deliveries
- This may lead to deliveries directly from our Suppliers (to minimise handling and ensure lowest possible cost to our Clients)

Sourced Product Lead Times and Possible Delays
Please allow a minimum of 5 working days for the dispatch of your special items.

Special items are subject to availability and we will endeavour to communicate any delays as soon as possible.

Freight Charges
As we look to ensure fastest possible delivery, multiple freight charges may be being incurred.

Please contact us if you have any queries regarding freight charges.

Receipt and Delivery
Final delivery is the responsibility of the Client. Please let us know if you have not received your full order and we will happily follow up if there are any issues:

E-mail: sales@incontinenceproducts.com.au
Phone: 02 9531 2011