1. URGENT ORDERS / DELIVERIES
If you require your order urgently or by a certain day, please contact us immediately after placing your order.
This will assist in our ability to process your order in a timely fashion.
Click here for our holiday hours
2. NEW CUSTOMERS, NEW PRODUCTS
Great! You've just received your products.
We recommend all Customers to try a new product on for size and fit prior to first-use. This will ensure that the best fitting product has been chosen and that the product will perform as expected (we understand that it’s hard to find the best fit/size when shopping online.)
If you’re happy with the product, we then recommend that the product is washed at least once prior to first-use. The product’s performance will increase with washing up to the first 5 washes, then performance will stay at this level until wash 250 - at least!
If there are any issues with fit or sizing please contact us immediately. We're here for long-term relationships and we're dedicated to working with you to find and provide a long-term solution.
Please note this information only pertains to standard / stock items. Please see below for details regarding Custom Made or Special Request Orders.
3. WASHING & CARE INSTRUCTIONS
Good news! Caring for your products is super easy; they're machine washable and tumble-dryer friendly, however there are some important points to note when washing your products:
- Turn them inside out and wash your products inside out
- Rinse the soiled garments if required
- Wash in a diluted sanitising solution - such as a normal laundry detergent - in the washing machine below 70°C (cold or lukewarm water is best). Don't over-do it - less is best!
- Rinse well
- Spin Dry
- If required, tumble dry below 70°C
- Alternatively, hang dry on a clothes line
DO NOT IRON
DO NOT HAND WASH
DO NOT WRING-OUT
Don't worry! Our products are odour neutralising. However, if you're experiencing some smells we recommend using baking soda along with vinegar to absorb and neutralise any smells or odours:
Wash the products in a washing machine set on cold or lukewarm water. Specifically for washing to remove any smells;
Do not add laundry detergent for this washing.
Do not use hot water if trying to remove specific smells or odours.
5. CUSTOM MADE and SPECIAL ORDER REQUEST Products
When purchasing a Custom Made or Special Request product, it is the responsibility of the buyer to provide accurate and correct measurements and requirements prior to manufacturing. We urge clients to be detailed and specific when providing specifications for a Custom Made or Special Request products.
Due to the nature of Custom Made and Special Request products we are unable to offer any exchanges, returns or refunds on these items.
Do you have any further questions? Please contact us via our Contact Form, or contact us via:
Phone: (02) 9531 2011
Address: 17 / 65-75 Captain Cook Drive. CARINGBAH NSW 2229 AUSTRALIA