How to Shop with NDIS and Support at Home Funding at incontinenceproducts.com.au

Kaylin van Biljon
How to Shop with NDIS and Support at Home Funding at incontinenceproducts.com.au

NDIS and Support at Home

How to shop with your
NDIS or Support at Home funding.

At incontinenceproducts.com.au, we make it simple for NDIS participants and Support at Home recipients to access the continence, wound care and skin care products they need. Here is exactly how it works.

incontinenceproducts.com.au / NDIS and Funding Guide / 3 min read
incontinenceproducts.com.au is a registered NDIS provider and works with Support at Home (previously Home Care Package) recipients and their providers. Whether you are self-managed, plan-managed or agency-managed, we are here to make the process as straightforward as possible.
Who this applies to

NDIS and Support at Home - two pathways, one simple process.

Many Australians managing incontinence or other health conditions are eligible to use government funding to cover the cost of essential continence, wound care and skin care products. incontinenceproducts.com.au supports two funding types.

NDIS - National Disability Insurance Scheme

  • Available to eligible Australians under 65 with a permanent and significant disability
  • Continence products are fundable under Core Supports
  • Self-managed, plan-managed and agency-managed participants all supported
  • NDIS registered provider - registration number available on request

Support at Home (Previously Home Care Packages)

  • Available to older Australians eligible for government-funded aged care support
  • Formerly known as Home Care Packages - now part of the Support at Home program
  • Continence aids, wound care and skin care products may be covered
  • Your provider coordinates payment directly with us
Step by step

How to place your order using NDIS or Support at Home funds.

  • 1
    Browse and add your products to cart Find the products you need at incontinenceproducts.com.au and add them to your cart as normal. Our full range - continence, wound care, skin care, bedding and nutrition - is available to fund through both NDIS and Support at Home.
  • 2
    Enter your NDIS or Support at Home information at checkout When you are ready to check out, enter your NDIS participant details or Support at Home information in the relevant fields provided. Then click Checkout to proceed.
  • 3
    Select your payment method and submit your order Choose either NDIS Payment or Home Care Package as your payment method and submit your order. No upfront payment is required from you at this stage.
  • 4
    We send the invoice directly to your plan manager or provider Our team will issue the invoice to your NDIS Plan Manager or Support at Home provider for payment on your behalf. You do not need to handle the payment yourself.
  • 5
    Your order is dispatched once payment is received Once payment has been received from your plan manager or provider, your order will be dispatched. Please allow 3 to 10 business days for payment processing before dispatch.
3-10
Business days for payment processing After your order is submitted, please allow 3 to 10 business days for your plan manager or Support at Home provider to process payment before your order is dispatched. If you have an urgent requirement, contact our team on (02) 9531 2011 and we will do what we can to assist.

Not sure if you are eligible - or which funding type applies to you?

Our customer care team can help. Call us on (02) 9531 2011 during business hours and we will walk you through the process. Whether you are self-managed, plan-managed or working through a Support at Home provider, we have done this before and we are happy to help.

What you can purchase

The full range is available through NDIS and Support at Home.

incontinenceproducts.com.au stocks a comprehensive range of products across six categories - all of which may be fundable depending on your plan or package goals. This includes continence products, wound care, skin care, bedding, washables and nutrition.

If you cannot find what you need in our standard range, contact our team. We offer special buys and sourcing for products not currently listed - so if your client or loved one needs something specific, we will do our best to get it.

Ready to shop with your funding?

Browse our full range at incontinenceproducts.com.au and select NDIS or Support at Home at checkout. Questions? Our team is here to help.

Shop Now               Call (02) 9531 2011
Funding eligibility for specific products depends on individual NDIS plan goals and support categories, or Support at Home program guidelines. incontinenceproducts.com.au is a registered NDIS provider. For questions about your individual plan, please speak with your NDIS planner, support coordinator or Support at Home provider. Payment processing times of 3 to 10 business days are estimates and may vary depending on your plan manager or provider.